Support

You’ve chosen Tidal Software to help streamline datacenter operations – and we want to help you achieve your goal as quickly and easily as possible. Our Technical Support organization is here to help you every step of the way. As your first point of contact, Tidal’s Technical Support team works closely with you to ensure that issues are resolved to your satisfaction in a timely manner. Our Technical Support Specialists are skilled in troubleshooting, problem diagnosis and finding solutions. We are committed to delivering exceptional service and can be reached as follows:

Email: support@tidalsoftware.com

Telephone: 650-475-4600

The Technical Support desk is open from 7:00 a.m. to 7:00 p.m. Central Daylight Time (CDT), Monday through Friday. After hours support is available via our paging services for production down issues. The desk is closed on U.S. legal holidays.

Note: Technical support is available only to customers with a current maintenance contract. This coverage does not extend to any customer adaptations or modifications to the software unless special prior agreement has been entered into regarding such modifications. If you would like to purchase a maintenance contract or renew your current one, please contact licensing@tidalsoftware.com.