Tidal Horizon automates both manual routine and custom SAP support processes, freeing highly skilled administrators to focus on delivering added functionality and value to the business. This powerful solution ships with more than 200 out of the box workflows that automate the manual incident isolation and resolution process that is typically encountered in managing SAP systems. Tidal Horizon also enables users to easily create the custom workflows required to address company-specific scenarios.
Tidal Horizon’s automated troubleshooting mobilizes patent-pending techniques that "connect the dots" quickly and efficiently through the use of workflows. Horizon equips first-level support resources with rich incident resolution knowledge by automatically replicating the steps that a highly skilled SAP Basis administrator would take. This capability makes it possible for first-level support to resolve a higher percentage of incidents in their early stages, and reduce Mean-Time-To-Resolution (MTTR).
Learn how Tidal Horizon can help:
- Drive Incident Analysis and accelerate Incident Response by 50% to 90%
- Empower support resources with troubleshooting knowledge that optimizes hand-off points
- Accelerate the Adoption of Run SAP® Best Practices
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