TrueSight AIM

Monitor Web Applications from an End-User Perspective

For revenue-generating and other mission-critical web applications, the quality of a user’s experience has a direct impact on revenue and/or customer satisfaction. Monitoring real user experiences is essential to catch and resolve issues quickly as they happen before they impact the bottomline. Many factors can lead to quality of experience (QoE) issues, including network issues, application issues, overloaded servers, security settings and cookie issues, etc. Localization of performance issues quickly can help diagnose and fix problems faster.

TrueSight AIM collects detailed, real-time information on every aspect of each user's online visit, providing an in-depth view of actual, delivered performance at the user level.

TrueSight AIM understands hundreds of error conditions. It automatically converts all user incidents into a summary of those most important to web health, grouped by type, duration, severity, and user impact. It can then automatically localize web problems to specific parts of user sessions. Operators can get automated alerts on incidents that include the details they need to investigate, including an ability to ‘replay’ individual sessions in trouble. With AIM, every part of every affected user's session is available for review and diagnosis.

Integrates with Tidal Intersperse for a Complete Performance Management Solution

Using both TrueSight AIM and Tidal Intersperse strengthens IT’s application management processes, by giving the clear view of actual delivered service levels together with the performance of underlying application transactions. IT operators benefit from an automated detection, diagnostics and service recovery process. Once an incident has been detected by TrueSight AIM, and localized to an application error, Tidal Intersperse can look deeper into the application to further localize the issue. TrueSight AIM can trigger Intersperse to dynamically turn on bytecode instrumentation to pinpoint the problem to the method level. And affected user sessions can be visualized for both the web-side experience and the internal execution flow.

TrueSight AIM also integrates seamlessly with existing Business Intelligence (BI) and Enterprise Management Systems (EMS), making it easy to leverage the power of real user data throughout your entire organization.