Tidal™ Intelligent Automation™ for Exchange

Many IT organizations depend on Microsoft infrastructures to support all or part of their mission-critical applications. Tidal Intelligent Automation for Exchange (IA) is an IT process management platform that streamlines and automates the management and administration of Microsoft Windows Server, Exchange and Active Directory. Whether your business has deployed its applications on Windows Servers or depends on Microsoft Exchange to support its email and messaging needs, IA can improve operational excellence by helping IT deliver better service—and reduced costs—by eliminating errors and inconsistency in IT operational processes.

Intelligent Automation can automate daily administrative tasks and checklists

Tidal IA enhances operational excellence with the following features and capabilities:

• Full-function workflow engine with drag-and-drop visual process editor
• Embedded Windows and Exchange Administrator expertise
• Ad hoc or automatic initiation of processes based on sophisticated calendars or events
• Guided operations or full automation options
• Integration and management of existing scripts
• Support for client self-service that does not require a delegate to have administrative privileges
• Complete security model integrated with Active Directory
• Auditing and logging of all active processes
• Support for Exchange, Active Directory, Windows Server and SCOM 2007
• Complex event processing with Correlex (patent pending/applied for)
• A corporate repository of IT processes and policies that is protected from staff turnover

Tidal IA can enhance operational excellence by improving IT’s ability to automate and manage processes, ensuring that administrative tasks are executed precisely, administrative access and delegation of tasks is managed securely and corporate policies are adhered to.