Tidal Enterprise Adapter for System Center Operations Manager

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Illuminates Enterprise Scheduling in the Context of the Entire Operation

The Management Pack for Enterprise Scheduling is designed to be used with System Center Operations Manager 2007 to give the operations staff a complete picture of the current state of their environment. This enables them to provide both the users and lines of business high performance and consistently meet service levels. Tidal’s System Center Operations Manager 2007 Management Pack for Enterprise Scheduling lets the staff know the state of the scheduler environment. This management pack also gives the staff more direct control over their scheduling environment and business processes driven by the scheduler.

Tidal Enterprise Scheduler customers manage enterprise schedules across diverse platforms and applications, and already have a holistic view of their enterprise jobs. With a comprehensive view and greater control of the scheduling environment from within System Center Operations Manager 2007, these customers can take yet another big step toward end-to-end IT service management.

The task of keeping Tidal Enterprise Scheduler and all of the elements in the data center that are connected to the scheduler working to achieve the highest service levels becomes easier with the installation of this management pack. Within a day of installing the management pack, users can see the health of the scheduler, database, agents, and the jobs that are running the business processes, all in the familiar console of Microsoft System Center Operations Manager 2007.

Increases Proactive Management with Critical Control of Job Processing

Through System Center Operations Manager 2007’s service model definition and configuration you can manage business processes. Once the management pack is installed into the System Center Operations Manager 2007 environment, users can see System Center Operations Manager 2007’s health model maps and see all the core and extended components of the scheduling environment. Information on the scheduler, database, and associated agents is readily visible and available for monitoring and service level management. Users also see jobs that have issues or that require operator intervention. The System Center Operations Manager Operations management pack can aggregate this, covering all of the enterprise’s scheduler instances in a large installation.

All of the job schedule and performance information available through System Center Operations Manager 2007 supports problem management through standard processes used by administration teams. Having a single place for all metrics allows the operations staff to better manage resource utilization enabling higher service levels and proactive capacity management.

Provides Better Visibility and Control through Rich Health Model

Once the management pack is installed, System Center Operations Manager 2007 autodetects Tidal Enterprise Scheduler Masters and agents running on Windows. Then it creates the health model (see diagram). Once this is set up, it then monitors: basic service states, master system events and job failures.

System Center Operations Manager users can view the state of entire scheduler master groups to check for such things as database connection status. Users can have this high level view as well as the detailed job level views.

Puts Broad Coverage of Enterprise Scheduling Information into System Center Operations Manager 2007

This management pack provides System Center Operations Manager 2007 users a single point of access to a wide range of information about the performance of schedules, the systems they touch, and the business processes they control. The scope of this coverage includes:

• creation of a core health model and views to provide a framework for understanding scheduling issues
• monitoring of core health to understand overall health and performance
• specific content monitoring for job activity
• staff control over content-centric tasks such as the ability to restart failed jobs, set job status, and release held jobs
• performance monitoring of the number of jobs on an agent or an adapter
• performance monitoring of masters and agents
• monitoring of the associated Windows systems and SQLServer database

Scheduler job information is easily accessed directly through System Center Operations Manager. The job rule state provides a detailed view of job rule health. This allows for close monitoring. Users can view active job alerts through System Center Operations Manager and verify such facts as a successful completion and job release, which makes it easy to address issues quickly.

Installation and Configuration

The management pack is installed into the System Center Operations Manager environment and not the scheduler’s. Installation is straightforward and involves two key steps:

• Native Operations Manager management pack import
• OpsMgr agents on Masters (required) and agents (optional)

Scheduler job information is easily accessed directly through System Center Operations Manager. The job rule state provides a detailed view of job rule health. This allows for close monitoring.

Users can view active job alerts through System Center Operations Manager and verify such facts as a successful completion and job release, which makes it easy to address issues quickly.

Users can easily access and view system wide scheduling performance in a graphical format directly through System Center Operations Manager, which helps to identify and resolve issues quickly.