|
Application Performance Management for SAP
The Challenge of Achieving Operational Excellence for SAP Driven Organizations
Rising IT complexity creates greater operational challenges that consume expensive resources to simply keep
operations running smoothly. Complex SAP and non-SAP landscape dependencies introduce critical components that
need to be proactively monitored. Reactive monitoring, or waiting to be alerted on the incident/problem is not
sufficient for organizations that want to be proactive in preventing issues that could impact vital business processes.
For the impact of revenue loss from downtime is not an option in these tough economic times. In addition, landscape
complexity reduces the capability to isolate incidents occurring within the environment which causes the “fingerpointing”
and “blame storm” common within IT organizations. This causes decreased efficiency in IT’s response to
critical outages and a high cost of ownership. The chart below highlights that Problem Management and not
Monitoring and Administration is where most of the SAP cost of Operations is spent.
The key to driving SAP Operational Excellence is to reduce the sustaining and reactive functions that key SAP
resources are performing, so they can focus more on driving additional value to the business. This can be
accomplished with a best practice methodology, like the Run SAP methodology. The RUN SAP methodology
describes how support should be implemented across the lifecycle design, set-up, operations and optimization. Any
tasks that are part of a support team best practice guided procedures and policies, like SAP checklist, portal health
checks, custom tasks (payrun flow, etc.), dialog response time troubleshooting, Portal iView performance checks can
be automated. All with the purpose of freeing highly skilled resources to focus on delivering added functionality and
value to the business.
Tidal’s Application Performance Management products enable SAP-driven organizations to automate a wide range of
support tasks based on best practices, as well as analyze historical transactions to optimize and audit performance
and SAP usage.
-
Tidal Horizon.
increases the efficiency of SAP administration and operations through automation of
operational best practices and tasks including routine administration tasks, alert analysis and incident
isolation tasks, troubleshooting and gathering incident information tasks, etc.
-
Tidal Transaction Analyzer.
provides decision support automation through the use of unique scenario-based reporting on historical SAP transactions and activity, to support optimization, compliance, capacity planning, and other business requirements.
|