Tidal Intelligent Automation

Simplifies and Automates Operational Processes

Download the PDF version of this document

The Cisco Tidal Intelligent Automation platform is designed to be the foundation on which to standardize, unify, and automate best practices for IT processes that are used in complex, heterogeneous environments.

This diagram illustrates a general overview of the Tidal Intelligent Automation Platform

[click to enlarge]

Tidal Intelligent Automation integrates event and alert management with best practices for operational support processes. This enables IT to combine decision-driven event processing with automated intelligent incident response, essentially enhancing what the industry refers to as “Day 2” operations and experience. Incident response, along with domain automation packs, provide the necessary intelligence to automate triage and diagnostic process with support for automated corrective actions. With automated best practices in place, IT can also reduce the time and effort spent on repetitive maintenance procedures, housekeeping tasks, and rudimentary support routines. This enables IT organizations to control costs, improve efficiency, and speed service delivery to the business.

In addition, Tidal Intelligent Automation helps to improve service quality by orchestrating the end-to-end service delivery process. This enables organizations to achieve vendor interoperability and automate service delivery processes across the IT landscape. Complex IT processes that require cross-department collaboration and vendor system integration can easily be centrally leveraged, constructed, monitored, and reported on to support secure and compliant service delivery of standardized processes.

Tidal Intelligent Automation includes:

• An automation engine that provides the environment to build and run workflows
• A drag-and-drop interface that allows workflow sequences to be built in logical flows
• Logic connectors for conditional, parallel, and sequential processing to capture domain-specific triage and diagnostic steps and procedures
• Event-driven processes that can either be scheduled or triggered by events
• Workspaces with built-in views of operations, administration, or expert that allow stakeholders to manage activities, processes, and tasks
• A unique and dynamic automation summary response that provides informational details for analysis and compliance
• Full support for email notification/assignment or integration into existing vendor service desk or management platforms
• A reporting engine with built-in ROI and auditing models
• Automation packs and adapters that include best practices process flows for Microsoft Windows environments, ERP applications, and Cisco network services

A Tidal Intelligent Automation datasheet is available for download and offers detailed product information. Please contact Tidal to learn more.